Overview

When buying an artwork, it is essential to feel connected with that art; it has to bring you some feeling inside. With that, it is hard to go wrong in a purchase, but I understand that sometimes circumstances may necessitate a return or refund.

In the rare event that you receive damaged or defective artwork, be sure to get in touch with us immediately. Provide clear photos of the damage, and we will work with you to arrange a replacement or refund.

Please review the following policies carefully:

Refunds

To be eligible for a refund, the artwork must be in its original condition, free from any damage or alterations.

Return requests must happen within 15 days from the delivery date.

Refunds will be issued to the original payment method used for the purchase upon successful receipt and inspection of the returned art.

IMPORTANT!
Non-Refundable Items:

  • Commissioned or custom-made artworks are non-refundable once the creation process has commenced.
  • Sale items are not refundable. Only regular-priced items may be refunded.

Shipping Returns

Customers are responsible for the cost of return shipping. Please ensure that the artwork is securely packaged to prevent damage during transit.

Evelyn Schiller Art Studio reserves the right to modify this refund and return policy at anytime. Changes will be effective immediately upon posting to our website.
By making a purchase from Evelyn Schiller Art Studio, you acknowledge that you have read, understood, and agreed to our refund and return policy.